Anti-Spam Policy

Inbox Orange Anti-Spam Policy

Inbox Orange is an electronic mail service provider that provides web-based software enabling organizations of all sizes to send permission-based emails to their subscribers. Inbox Orange believes, practices, and requires our client members to practice only permission-based email marketing. Our client members certify that they will only use our software to send emails to customers and prospects that have directly consented to receive email from them (“opt-in”). They are forbidden to transmit unsolicited commercial email (spam) via our system.

Members Agreement
Our clients agree not to use our system to send unsolicited email. For any opt-in list of email addresses used in our system, clients agree to provide Inbox Orange with the source of the email addresses, the method used to capture the data, and verification of the consent to receive emails from such client. We also encourage our members to respect their customers’ time and attention by controlling the frequency of mailings to individual email addresses.

Our clients certify that they will not use rented or purchased lists, email append lists, or any other list that contains email addresses captured in any other method than opt-in. The use of Opt-out lists is prohibited in our system. Inbox Orange retains the right to review client member lists and emails to verify that client members are abiding by the privacy and permission policies set forth herein. However, our client members are ultimately responsible for compliance with our policies.

How do we protect your privacy?
We use strict security measures to protect against the loss, misuse and alteration of data used by our system. Please review our Privacy Policy for more details.

Why did you receive an email from our system?
If you received an email from us, it is because one of our client members used the Inbox Orange software system to send you an email. Our clients certify that all email addresses used in our system are opt-in names that have given permission to the client to send them email. We promise to keep your email address secure and private and will not use it for other purposes.

How do I get off an email list?
Each email sent through the Inbox Orange system contains a link that allows subscribers to unsubscribe from receiving emails from the sender. Each email sent contains an easy and automated way for you to unsubscribe. You may also change your expressed interests at any time. If you wish to unsubscribe or change your interests, simply follow the instructions at the bottom of any email. Finally, you may also forward a copy of any unwanted email with your comments to abuse@Inboxorange.com.

Will your information ever be shared, sold or rented?
We will never share, sell, or rent individual personal information without your advance permission, unless ordered by a court of law. Information submitted to us is only available to employees responsible for managing this data.

Confirmed Opt-in
Inbox Orange recommends that our clients use “confirmed opt-in” when capturing email addresses from their subscribers online. Clients using our confirmed opt-in tools will provide their subscribers with a follow-up e-mail asking them to verify that they wish to receive communications via email. Only subscribers that respond affirmatively to the confirmation will be opted in for future mailings via the Inbox Orange system.

Inbox Orange’s Anti-spam Policy is driven by the following factors:

    • 1. Results. Email marketing is most effective when your message is anticipated, personal and relevant. Sending unsolicited email reduces deliverability and ROI.
    • 2. Reputation. Inappropriate use of email generates customer complaints and will damage your reputation and brand.
  • 3. Legal Environment. The United States federal CAN-SPAM Act, which took effect on January 1, 2004, prohibits, among other things, the sending of commercial email without a working unsubscribe function, email without the valid physical postal address of the sender, as well as fraudulent or misleading email or subject lines. Also, the Act provides for fines and jail time for email address harvesting or dictionary attacks. Finally, it is unclear to what extent various state laws regarding email communication are enforceable in light of the CAN-SPAM Act. The EU Directive governing Privacy and Electronic Communications (Directive no. 2002/58/EC dated July 12, 2002), took effect on October 31, 2004. This Directive, which advocates the ‘opt-in’ system, prohibits the sending of unsolicited electronic mail (Spam), introduces strict obligations to inform Internet users, and enables member States to lift the protection extended to data relating to private individuals in order to facilitate criminal investigations or safeguard public or national security.

If you have any questions about Inbox Orange’s Anti-Spam Policy, please contact us at
859.271-0701 or email us at bill@inboxorange.com

Updated: 1-11-13